REFUND AND CANCELLATION POLICY — PAISARETURN

Effective Date: 04 May 2026

1. No Charges to Users

PaisaReturn does not charge any fees to its users for registration or use of the Platform. There is nothing to refund for platform usage.

2. Cashback and Rewards

Cashback and rewards are credited to your PaisaReturn wallet after confirmation from our partner Retailers. Once cashback is marked as "Validated" and paid out to your bank account or UPI, it is non-refundable.

3. Disputed or Missing Cashback

If you believe a transaction was not tracked or cashback was not credited correctly, you may raise a dispute within 30 (thirty) days of the transaction date by:

• Using the in-app ticket system, or
• Emailing support@paisareturn.com with your registered email, transaction date, store name, and order ID

We will investigate and respond within 7 business days. Resolution is subject to confirmation from the Retailer.

4. Cancelled or Returned Orders

If you cancel or return an order for which cashback was credited, the cashback will be reversed from your wallet. If the cashback has already been paid out, PaisaReturn reserves the right to recover the amount from future earnings or through other means.

5. Payment Gateway Disputes

For issues related to payout failures via Cashfree, Paytm, or Razorpay, please contact support@paisareturn.com within 7 days of the failed transaction. We will coordinate with the payment gateway provider on your behalf.

6. Contact